Not So Fast Food

I love fast food for three reasons.
It’s fast, delicious and unhealthy.

Hahaha!

I prefer to eat fast food because oftentimes I am always on the rush and I got no time to waste because time for me is money. I only have an hour for lunch break and I have so much personal stuff and errands to fit in my 1 hour-break.

The problem is those who claim to be fast food chains do not actually serve food that fast. Fast food should be served within 5 minutes or less. Right?

The luxury of taking time to dine is not an option for me most of the time especially when I'm out. Even on weekends, I have a specific schedule to follow and I'm dedicated to it. If my time management goes overboard then the whole plan is ruined. I have to make certain adjustments sa susunod na entry sa to-do-list and it’s always not a good thing. Nagugulo ang plano.

Little things like keeping track with your time schedule makes a big difference in the way you deal with life and situations.

Anyway, back to the topic at hand.

I was with Edz yesterday. I’m helping him with his lipat-bahay and we scoured the city for affordable stuff to fill his pad.

A few minutes before 3PM we entered a fast food chain famous for its Chinese food. Oo, wala nang iba. Yun na nga yun. Hahaha!



I ordered spicy fried rice with lumpia toppings while Edz ordered some fancy fried rice. The receipt showed our order was taken 14:55.
My pineapple juice and Edz "coffee-like drink" arrived shortly. In fairness, fast na-serve ang drinks.
After waiting for 10 minutes, I was already pissed off since I was so famished. Kaya nga pumasok kami sa fastfood restaurant because we thought, food will be served very fast.
So how long did I have to wait for our food to be served on our table?

30 minutes.

Yes. Ganun "kabilis".

I already lost my appetite from consuming the pineapple juice, kalahati lang ng spicy fried rice ang nakain ko.

I immediately texted the complaint hotline shown on the receipt and e-mailed a letter of complaint addressed to the restaurant’s customer service, copy furnished to the mall’s customer service center.

A few minutes after leaving the restaurant’s premises, I received a call from the store’s officer apologizing heartily for the delay.
I also received a reply from the restaurant. Ito yun.

Dear Ma'am/Sir:

Thank you for giving us this feedback. We will have this concern
coordinated with our area manager and store manager immediately so that
measures will be in place to address it. We would appreciate if you can give
us your contact details so that our store head can update you on this.

Our apologies ma'am for the inconvenience you and your colleague had.

Best regards,
Gelli (Marketing Officer)

I appreciate their immediate replies. Really, and I thank them.

My point kasi is, we dined at their restaurant at a time where only a few people were dining. 3PM is not rush hour but our food came very late.

How much more delay will a diner have to wait during regular dining time like lunch or early dinner? What if a diner is not so willing to wait and patient like me? What if someone na gutom na gutom ang lumikha ng eksena dahil sa tagal ng oras na dumating ang kanilang pagkain? And don’t even start me with children crying out loud because of hunger. Imagine what would their parents do to keep their children calm down eh gutom na ang bata, may magagawa ka pa ba? Can you explain the delay to the famished little kid?

I don’t think so.

Unfortunately, that sad incident happened yesterday evening in a famous fast food restaurant with a jolly bubuyog for a mascot.
The father was so pissed off talaga. Natakot ang staff and crew.

We don't want that to happen 'di ba?

I really hope the next time I visit their store, mas mabilis na ang service.




P.S. For the record, hindi ko sila hate. Gusto ko lang mag-improve ang sistema nila dahil sa lahat ng ayaw ko ay pinaghihintay ako sa pagkain. Isa pa, who can resist their friend chicken and that new chicken barbecue. I would die if I don't get to eat that. Hahaha!